Q: What is King & Co™️?
A: King & Co™️ is an independent British jewellery company specialising in urban streetwear inspired jewellery, that's made meticulously from precious metals. Launched by Ryan Whitney, who was frustrated by the lack of affordable 'real' jewellery sold online. The ethos of King & Co™️ is to provide the highest quality jewellery available in unique and contemporary designs that are otherwise unavailable on the streetwear jewellery market today.
Q: Where is King & Co™️ based?
A: King & Co™️ is based out of South London, and draws inspiration from the street fashion in one of the worlds fashion capitals. We're currently an online only business, meaning that our aim is to provide the best customer experience possible with fast shipping, great customer service and unbelievable products.
Q: What is so special about King & Co™️ products?
A: The pieces available on King & Co™️ are designed and handcrafted in-house. We don't buy and sell jewellery, we craft it. Meaning that every King & Co™️ product you buy is unique and original to our brand.
Q: Why are your products made in limited quantities?
A: In order to maintain a high level of product, everything is produced in small quantities. This is very important to us, as we need to ensure our products meet our high standards, everything you buy from us is expertly handcrafted.
DELIVERY & RETURNS
Q: Where do you deliver and how much does it cost?
A: We ship orders worldwide! See our shipping page for more details
Q: Will I be charged customs and import duties?
A: Generally, customers pay the additional costs such as duties, taxes, and customs clearance fees. Import charges can vary widely but are most commonly based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country.
No duties or taxes will be charged for orders within the UK/EU.
UK and EU customers
Packages between EU countries: custom duty is not applied on items sold within the EU
Packages from outside EU: for packages shipped from a non-EU country into an EU country, custom duty and import VAT may apply on these items.
Q: Can my order be shipped to a work address?
A: Yes of course, Just add the correct address at checkout.
Q: Can I get Express delivery?
A: Yes, express delivery is available to most countries, please select this at checkout.
Q: Will items be sent separately?
A: All in stock items will be sent together, if you order an item for preorder or a custom order, it may be sent at a different time. This will be made clear at the time of ordering via email to avoid confusion.
Q: How can I return my order if I change my mind?
A: Just get in touch with us within 14 days of receiving your order, and we can arrange an item to be returned. We offer a 30 day money back guarantee on the value of the order, shipping is refunded if the item is faulty.
Q: My order hasn’t arrived, can you help?
A: Yes, if you have any problems with your order at all, just email us your order number and issue via the contact us page.
Q: What payment options do you offer and can I pay in my own currency?
A: You can pay using Visa, Mastercard or American Express. We accept payment in £GBP, $EUR, $USD, $CAD and $AUD so that you know exactly what you are paying. You can toggle your preferred currency in the navigation bar at the top of the page.
Q: Can I pay another way?
A: Unfortunately we're unable to take any other kinds of payments.
Q: Which size should I choose?
A: Please email us directly if you have any questions about sizing, however product sizing and specifications can be found on the product page under specification.
Q: Do your pendants come with chains?
A: No, unless otherwise stated each pendant price is shown without chain. On the product page you will be able to choose different chain lengths based on which you would prefer.
Q: What if I have a question that hasn’t been answered above?
A: We are always happy to help you, please use the contact us page.